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What is our refund policy?
Full refund will be given in the unlikely event that we are unable to supply your unlock code.
If this occurs, we will request confirmation that the information provided at the time of the order is completely correct and accurate :
- Your phone is listed in our supported models
- The IMEI provided is correct and really match with the selected phone model
Should the information be confirmed as correct by the customer, we reserve the right to request further evidence that the phone in question has not been unlocked and that the information provided is correct.
Unlockmytalk.com for verification purposes or making a video recording containing images of the phone in question, the IMEI number on the sticker in the rear of the phone in question, the IMEI number displayed on the screen of the phone in question and the customer inserting an alternative SIM card and the resultant screen of the phone in question after it is switched on with the alternative SIM card inserted, and entering the code to the phone as instructed. There may be no break in the video, and the video must be posted to an online video service such as Youtube so that it can be viewed by our vendor. These measures may seem a little extreme to most, however due to the electronic nature of our business, we have no other way to determine whether an unlock has been successful or not, and our vendors require evidence in order to issue us a refund for failed codes.
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